Right of revocation

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party who is a representative of you and who is not the carrier, has taken possession of the goods. To exercise your right of cancellation, you must inform us in a clear statement (e.g. by email or consigned by post mail) of your decision to withdraw from this contract. You may use the attached cancellation form, which is not mandatory, however. In order to remain in the revocation period it is sufficient that the message about the withdrawal, has been submitted before the end of the withdrawal period. Books, CDs, DVDs that have been opened, as well as custom made products are exempt from the right of revocation.

For poles, hoops, their accessories and other large equipment, the returns address is:

Wong & Wegener
c/o Bayer u. Sohn
Halle 8 - Fulfillment
Montanstr. 2
54293 Trier
Germany
info@Poleshop.es

For clothes, grips, books and other small items our returns address is:

Wong & Wegener
Bergedorfer Str. 92
12621 Berlin
Germany
info@Poleshop.es

Consequences of the Cancellation

If you cancel this contract, we return all the payments that we have received from you, including delivery costs (with the exception of the additional costs that arise from you requesting us to use a type of delivery other than the lowest standard delivery offered by us). The payment is made within fourteen days from the date on which your cancellation notice is received. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise. In any case you will not be charged fees for this repayment.

We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

The goods have to be returned promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send out the goods before the end of this 14 days period.
You bear the direct cost of returning the goods.

You only have to pay for any diminished value of the goods, if the deterioration in value is due to actions not necessary to ascertain the nature, characteristics and functioning of the goods.

End of Conditions of Revocation

Template Cancellation Form

 

Name: _____________________________

Order no.: _____________________

I would like to return the following items:

___________________________________________

Reason for return (optional):

___________________________________________

My bank details for the refund (if payment method was bank transfer):

___________________________________________

Tracking number: _____________________ Delivery service: ________________ Date: ________________

 

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